10 Inspiring examples of chatbot UI design (For 2025)
Web Development
10 Inspiring examples of chatbot UI design (For 2025)
Dec 27, 2024
about 9 min read
Here are 10 great chatbot UI design examples that you’re searching for 2025.
As a customer support tool, chatbot is now a major gateway for business growth. From slashing customer service costs by up to 30% to boosting order values by 20% within a week, well-designed chatbot UIs are driving real results. But what sets the best apart from the rest?
In this blog, we’ll help you dive into:
What chatbot UI is;
How to create an engaging chatbot UI;
10 inspiring examples of chatbot UI in 2025;
Best practices for chatbot UI designs;
How to build a chatbot with two options.
What is a chatbot UI?
A chatbot UI (User Interface) is the part of a chatbot that people interact with. It’s what you see on your screen when you chat with a virtual assistant or automated system.
It includes all elements to make intuitive communication:
Chatbot profile or avatar
Status
Name
Messages
Quick-reply options
Buttons
For advanced user requirements, additional elements can be integrated into the chatbot UI, such as emojis, attachments, multimedia content.
These features make conversations feel more human, while attachments and media allow for smoother problem-solving, making the chatbot experience more dynamic and personalized.
Illustration of a chatbot UI design standard (Example chatbot from Tidio)
🎯 For who wonder why we haven’t built traditional knowledge popup anymore, let’s take a look at big differences of 2 solutions below:
Features
Traditional Base popup
Chatbot interface widget
Interaction style
Manual search and read
Conversational language
Speed
Slow
Fast, real-time responses
UX
One-directional
Dynamic and interactive
Multimedia support
Text-based, only links & images
Videos, audio, emojis, attachments
Engagement
Passive, user-driven
Active, chatbot guides the interaction
What makes an engaging chatbot UI design?
A great chatbot interface should be simple, intuitive, and enjoyable to use. It must not only make interactions seamless for users but also provide customization options for business owners to align with their brand identity.
📌 So, what really matters for dynamic chatbot UI design:
Visually appealing and easy-to-navigate
Scrollable chat history
Offer quick reply suggestions to guide decision-making
Fast and clear communication
Integrate with websites and platforms
Responsive designs
10 inspiring examples of chatbot UI design in 2025
Chatbot UI designs are in hotter demand than ever, because it’s the battleground for winning customers. A well-crafted chatbot can mean the difference between sealing the deal or watching users slip away to competitors.
As you search for the best chatbot UI examples, think beyond functionality. What makes you stay and interact? What design elements feel natural, helpful, even enjoyable?
Let’s explore 10 examples that showcase excellent chatbot UI designs that all UIUX designers are looking for.
Drift
Drift is a versatile chatbot solution designed to support lead generation and automate customer service.
Its user-friendly design emphasizes quick-reply buttons, making interactions faster and more guided for users. Beyond quick replies, Drift provides flexible communication by allowing users to type their own responses, add emojis or GIFs, and even attach files.
What sets Drift apart is its focus on customization. From avatars to conversation styles, businesses can tailor the chatbot to align with their brand identity.
As a tool for lead generation, Drift showcases how simple and customizable design elements can deliver a highly positive user experience in customer service automation and chatbot marketing.
ChatBot
ChatBot is a highly customizable AI-powered chatbot solution designed for diverse applications such as customer support, marketing, eCommerce, and lead generation.
The inclusion of its design adds personality and clarity to conversions, including:
Crisp, easy-to-read chat bubbles
Rich media messages
Emojis for dynamic responses
Its chatbot is thoughtfully designed to break up the visual space with distinct colors, varied text bubble sizes, and clear button outlines for an intuitive and visually appealing layout.
Tidio is a powerful live chat and chatbot tool designed to provide real-time assistance to website visitors. One of its strengths is a customizable interface which allows users to modify everything from chatbot icons and welcome messages to uploading personalized graphics.
Whether you prefer to build your own chatbot from scratch or use pre-made templates with pre-written scripts, Tidio provides flexibility for all skill levels.
Tidio UI is equipped with essential features that promote user experience:
Status
Quick-reply buttons
Emojis, attachment options
Replika
Replika is a unique AI chatbot app designed to be a personal virtual friend or assistant. It offers users a truly personalized experience. Unlike standard chatbots with pre-programmed responses, Replika’s AI learns and adapts through interactions to keep conversations deeper over time.
Chatbot UI with 3D avatar
Innovative features with AR (augmented reality) mode turns it into a one-of-a-kind chat window, where the 3D avatar of your virtual companion can appear in your real-world environment.
Here’s what you find on it:
Message prompts to guide conversations
Fast response system
A gamified approach for users to collect coins for messages
Voice-based message through AR mode
Despite those incredible ones, users may feel the chat UI panels a little bit cluttered.
💡Tips:
If chatbot’s mainstream functions seem boring and less-unique, it’s time to combine one-of-a-kind elements that only works for your sites and satisfy your own loyal users. Approaches like gamified, voice, animated effects can make chatbots more vibrant.
However, this should be built for entertaining chatbots, and restricted for formal chatbots.
Landbot
Landbot is a typical no-code chatbot builder for websites and landing pages. It offers a simple and user-friendly interface with customizable bot elements.
It can be integrated directly into a website as a popup widget or implemented into messaging platforms like WhatsApp. Using reusable UI “blocks,” businesses can create chatbot workflows or use pre-built templates to streamline the setup process.
Chatbot UI for appointment
When it comes to scheduling appointments, usability is everything—and this chatbot gets it just right. The design keeps things simple and user-focused, making booking an appointment not just easy but actually enjoyable.
One of the coolest features is the rotating icons that pop in from the side, giving a fresh and interactive way to explore the menu. Add to that a colorful, clickable calendar that makes picking a date a breeze.
Sure, creating something this custom might take some extra coding effort, but it’s a great reminder of how a well-thought-out chatbot can turn a routine task into a smooth, engaging experience.
Sephora
Sephora's chatbot, available on platforms like Kik and Facebook Messenger, is a prime example of how an intuitive UI can enhance the shopping experience through conversational marketing.
Chatbot UI design for beauty brand
The chatbot UI is visually clean and user-friendly, with clear message prompts and quick-reply buttons that allow users to interact effortlessly. For example, options like "Beauty Uncomplicator," "Tips," and "Product Search" are displayed prominently, making navigation straightforward even for new users.
Designed to facilitate browsing and purchasing, Sephora's chatbot UI incorporates features commonly used by eCommerce chatbots, such as carousel elements. In details, the chatbot incorporates personalization to understand each customer's preferences, by using:
Quizzes
Conversational prompts
Product image and links to websites
Once preferences are identified, the bot provides tailored content, such as product suggestions, tutorials, and shopping support.
💡Tips:
You don't need to limit your chatbots to messaging apps alone. By using multichannel chatbot software, you can integrate your bot with platforms like Facebook, WhatsApp, Instagram, Slack, or even email automation tools. This allows you to manage interactions across multiple channels effortlessly and cut down the development process.
Wysa
Wysa is a self-care chatbot designed to support mental health and promote overall well-being. It provides a simple, accessible way to help users improve their mood and emotional state.
Built on cognitive-behavioral therapy (CBT) principles, Wysa is particularly effective in addressing anxiety. Wysa deliver the best with:
Personalized UX
Easy navigation
Relaxing and calm colors
Friendly designs
The Wall Street Journal
The Wall Street Journal’s chatbot is an excellent example of how a well-designed chatbot UI can enhance user experience by delivering personalized and actionable content.
Readers can request live stock quotes, financial metrics, company information, and breaking news with minimal effort, thanks to clear and concise command examples displayed in the chat. This design helps users access relevant information quickly without needing to navigate a website or app.
Additionally, the chatbots use visual elements for more digestible format, such as:
Graphs and images to present data
Quick CTA button ("More Info," "Latest News," and "Follow")
Chatbot UI design for newspaper
Bank of America - Erica
Known as the “Siri of banking,” Erica by Bank of America is redefining the standard for chatbot UI design in the financial industry.
Erica stands out by offering multiple input options, which users can interact via voice or text commands to perform tasks such as checking account balances or reviewing recent transactions.
Chatbot UI design for finance
One of Erica’s most impressive UI features is presenting financial data in a visually engaging way. Instead of overwhelming users with text-heavy statements, Erica delivers insights like spending habits, savings goals, and transaction summaries through easy-to-digest images, graphs, and charts.
Moreover, Erica’s UI also shines with its carefully chosen dark blue color palette, which sets it apart from the light-themed designs commonly used by other chatbots. This choice conveys a sense of trust, stability, and professionalism, perfectly with what users expect from a banking app.
💡Tips:
You definitely may feel lost to brief the layout design, as not every sector follows one design principle. In different niches, there’s numerous chatbot layouts “born” to serve customers’ requirements. That’s why UIUX designers need to be adaptive and sensitive to audiences’ behaviors.
For example, eCommerce chatbot UI requires flexible functions such as carousel menus to present product info and links; CTA buttons. Meanwhile, news/finance chatbot is preferred for direct- and quick-reply options or data graphics.
In fact, 58% of users say they prefer chatbots for their user-friendly interfaces and instant responses. Whether you're creating a chatbot UI for customer support, marketing, or eCommerce, following a few key design principles can make all the difference.
Here are some essential practices to help you craft an intuitive and engaging chatbot UI design.
1. Choose color scheme
The first step in designing a chatbot UI is selecting the right color scheme. Your color palette plays a vital role in defining the chatbot’s personality and aligning it with your brand’s identity.
A well-balanced color scheme typically follows the 60-30-10 rule:
60% Primary Color
30% Secondary Color
10% Accent Color
Consistency is related to the customer's mood and CS experience, so your chosen palette should flow seamlessly across all chatbot elements, including the background, buttons, fonts, icons, and images.
Avoid overloading the interface with too many colors, as it can overwhelm users and detract from the overall experience.
2. Design purpose
Designing a chatbot UI should always align with the specific use case it serves, as the requirements for an eCommerce chatbot differ significantly from those of a customer service chatbot or other sectors.
For example, the UI design of an eCommerce chatbot emphasizes visual elements like carousels, product images, and quick-reply buttons to streamline product browsing and purchasing. Bright colors and clear calls-to-action, such as "Add to Cart", “Select”, make interactions engaging and conversion-focused.
In contrast, customer service chatbots prioritize functionality and accessibility, using minimalist layouts with features like ticket submission, progress trackers, and quick-reply options.
Differences of chatbot UI design between eCommerce and other customer services.
3. Organize chatbot layout
A smooth and visually appealing chatbot layout is essential for creating a great user experience. Most bots follow a standard design:
Text input at the bottom center
Send button on the bottom right
Attachments and emojis on the bottom left
Chatbot icon at the top left
Menu options at the top right
Chatbot builders simplify this process by providing pre-designed templates optimized for usability, making it easier to implement.
4. Optimize the User Experience
Refining your chatbot’s UX is important to improve user satisfaction. Consider features like multilingual support, responsive design, multimedia sharing, and accessibility tools like voice commands.
Avoid common pitfalls like overwhelming users with too much information, offering overly complex responses, or having intrusive chatbots.
How to build a chatbot UI effortlessly?
If you're looking to create a chatbot for your website or mobile app, there's an approach that suits your needs perfectly.
Build with tech experts: For a fully customized chatbot experience, working with expert developers and UI/UX designers is the way to go. Golden Owl Solutions is a trusted name in web and software development with over a decade of experience. We have a pool of UI/UX experts and developers to help you build chatbot UI tailored to your business needs.
No-Code Chatbot Builders: Many no-code tools come with drag-and-drop editors, pre-designed templates, and seamless integrations with platforms like Zapier, Shopify, and WordPress to simplify the bot launch process.
Wrap up
Chatbot UI design is changing how businesses interact with customers that drive engagement and efficiency. By integrating features like quick-reply buttons, multimedia support, and dynamic layouts, businesses can simplify navigation and guide users effortlessly.
Whether you're building a chatbot UI for lead generation, customer service, or mental health support, the best designs prioritize simplicity, responsiveness, and personalization.
We hope this blog has inspired you with new ideas for chatbot UI design, so you can start creating memorable interactive experiences for your customers!
